Privacy Policy

At Didcot Airport Taxi Hub, we take privacy seriously and are committed to protecting the confidentiality and privacy of all the information entrusted to us. We comply with EU General Data Protection Regulation (GDPR) and the UK Data Protection bill.

As part of our commitment to transparency, we have created this Privacy Policy to explain why and how we collect and use personal data. Personal data is any information relating to an identified or identifiable living person.

About us

We may collect personal information through various medium of communication as outlined below:

• Information that you have given to us when speaking to one of our team members on the telephone.
• Information that you have entered on our website (https://www.didcotairporttaxihub.co.uk) when making a booking
• Information that you may register on our APPS when making a booking (name, telephone number, email address, addresses)
• This data is also known as booking details
• We may record calls for quality and training purposes, booking confirmations, and complaints.

What type of information we collect

We may obtain following categories of personal data about individuals:

• Personal Data
  • Name
  • Phone number
  • Email Address
  • Pick up and Drop Off location
  • Flight number (if applicable)
  • Luggage information

• Sensitive (special category) data

We only ever use your personal data with your consent, or to the extent necessary to:

• enter into, or perform, a contract with you
• comply with a legal duty
• remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this,
• For our own (or a third party’s) legitimate interests (such as marketing, internal record keeping, market research or to improve our products) provided your rights don’t override these.

We will only use your information for the purpose it was collected (or for similar/related purposes).

We will never sell your personal data or share it with third parties who might use it for their own purposes.

Marketing

We may use personal information, such as email addresses and SMS, to market and promote our services to other businesses. However, individuals have the option to opt out of Didcot Airport Taxi Hub marketing communications by clicking the ‘unsubscribe’ link at the bottom of their emails. Additionally, individuals can contact us at info@didcotairporttaxihub.co.uk to change their contact details or preferences.

Security

We employ a variety of technical and organisational measures to ensure the safety of personal data and prevent unauthorised access, use, or disclosure.

A framework of policies, procedures, and training are in place to ensure data protection, confidentiality, and security. We regularly review the effectiveness of the measures in place to keep the data we hold secure.

Data Retention

We store limited information about clients (including transaction records) and employees for up to 6 years for accounting, record-keeping, and administrative purposes. If there is a need to store records for longer, for example, if the transaction has been the subject of a dispute or claim , the data will be retained for as long as necessary.

To limit the retention period of personal data, we consider various criteria to ensure the personal data is not retained for longer than necessary. These criteria include the purpose for which the personal data is held, legal and regulatory obligations, continuing relationships, specific deletion requests, and legitimate business interests. Records of bookings, lost property, and complaints are kept for a minimum of 24 months to comply with regulatory requirements.

Your rights as a data subject

Individuals have certain rights over their personal data, and data controllers are responsible for fulfilling these rights. The rights include the right to access personal data, the right to rectification of inaccurate or incomplete data, the right to object to data being used for marketing or profiling, and the right to withdraw consent. Additionally, individuals have the right to ask for their data to be shared in a portable format, the right to request erasure of their data in certain circumstances, the right to request restriction of processing, and the right to object to processing based on legitimate interests. Didcot Airport Taxi Hub provides information on how individuals can exercise these rights by writing to:

Didcot Airport Taxi Hub Data

info@didcotairporttaxihub.co.uk

Right to Object to Automated Decision Making – This right allows you to object to decisions that are made solely by automated means without any human involvement, if such decision- has significant effects on you. You have the right to request that a human review such decisions.

Right to Information – You have the right to be informed about how your personal data is being processed, including the purposes for processing, the categories of personal data being processed, any recipients of the data, and the retention period for the data.

Right to Rectification – You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.

Right to Withdraw Consent – If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out prior to the withdrawal of your consent.

Right to Lodge a Complaint -You have the right to lodge a complaint with a supervisory authority, such as a data protection regulator, if you believe that your rights under data protection laws have been infringed.

Contact information

If you have any questions about this privacy statement or how and why we process personal data, please contact us at:
info@didcotairporttaxihub.co.uk